Returns Policy

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Exchanges

We do not offer exchanges at this time. If you need a different size or color, please place a new order and return the original item for a refund.

Return Window

  • To be eligible for a refund, returns must be postmarked within 21 days of the shipment date and received by our warehouse within 30 days of when your order shipped.

  • Returns received after 30 days, or not meeting our policy, will not be accepted.

Refund Options

  • You have the option to choose a refund to your original form of payment or store credit.

  • Your refund option is selected when submitting your return request.

  • Please note: Once store credit has been issued, the transaction is final and cannot be reversed.

Return Shipping & Restocking Fees

  • Return shipping fee varies based on the return address and will be shown in the return portal before your label is generated.

  • The return portal will generate your shipping label, and the label fee will be deducted from your refund once your return is processed.

  • A restocking fee of $2 per dress or romper will be deducted from your refund total. 

  • Sale dresses and rompers are final sale and not eligible for returns.

Return Label Expiration

  • Once your return label has been sent, you will have 4 days to drop off your return package. After this period, the label will expire and a new return request may need to be submitted.

Refund Processing Timeframe

  • Once we have received and accepted your return, your refund or store credit will be issued within 7-10 business days. 

  • For refunds to your original payment method, please allow an additional 3–5 business days for the funds to appear in your account. In some cases, it may take up to 7–10 business days, depending on your financial institution.

  • Refunds issued through third-party payment providers, such as PayPal, Afterpay, Shop Pay, or Klarna, may take 7–10 business days to appear after your refund is issued. Processing times vary by provider.

  • Original shipping charges and shipping insurance are non-refundable.

Return Conditions

We encourage you to try on your items, but they must be returned in the same new condition in which they were received. All returns are carefully inspected upon receipt. Items showing signs of wear, use, damage, or alteration will not be eligible for a refund or store credit and may be sent back to you.

  • Items must be received within 30 days of the order's ship date.

  • Items must be unworn, unwashed, unaltered, and returned with the original tags attached.

  • Removed, missing, altered, or reattached tags will not be accepted.

  • Items must be free of makeup, self-tanner, deodorant, stains, hair, pet hair, dander, dust, dirt, perfume, smoke, odors, or other signs of wear or use.

  • Items must be returned without pulls, snags, tears, holes, loose or missing stitching, or other fabric damage.

  • Zippers, clasps, buttons, hooks, straps, embellishments, and other hardware or components must be intact and in their original condition.

  • Items that have been washed, altered, repaired, or modified will not be accepted.

  • Items must be placed in protective packaging, such as the original polybag or box, to prevent damage during return transit.

Damaged or Incorrect Items

  • Damaged or incorrect items must be reported within 7 days of delivery, either through our Return Portal or by contacting us directly at [email protected]. Claims submitted after the 7-day window will not be accepted.

  • Photos of the item and issue must be provided when submitting a claim.

  • If you would like a replacement, please email us directly.

  • Please report any damage before mailing the item back. We are unable to validate damage that was not previously reported.

  • Items returned with unreported damage will not be eligible for a refund or store credit and may be sent back to the original shipping address.

  • If the issue is confirmed to be an error on our part, we will waive the return shipping fees.

Final Sale Items

  • Items discounted by more than 20%, including purchases made using discount codes exceeding 20% off, are FINAL SALE and cannot be returned or exchanged.

  • Items marked as FINAL SALE  in the item description cannot be exchanged or returned.

  • Final sale items include, but are not limited to, sale items, bodysuits, intimates, select jewelry, sunglasses, belts, hats, bags, and vintage items.

  • For hygienic reasons, all bodysuits are final sale.

  • Any Final Sale item returned to us will be mailed back to the original shipping address.

Footwear Returns

  • Shoes must be returned clean, unworn, undamaged, and in their original shoe box. 

  • The shoe box must be placed inside a separate shipping box or mailer. 

  • Shoe boxes that are damaged or used as the shipping container will not be accepted. 

Limited Return Policy

  • LUV AJ, Gorjana, and Five and Two products are eligible for return within 7 days of delivery.

  • Items must be unworn and returned in their original packaging. 

  • To initiate a return, please contact us within 7 days of delivery.

Promotional Returns

  • If a returned item was part of a promotion that required a minimum purchase or quantity, the promotional discount may be adjusted based on the items kept.

  • For example, promotions such as $20 off $100 or Buy 2, Take 20% Off may no longer qualify once an item is returned. Any adjustment will be reflected in your refund.

BOGO Promotion Returns

When purchasing items as part of a BOGO sale, the promotional discount is applied to the lowest priced item, then distributed to each item proportionately. If you choose to return any of the items, your refund amount will be reduced to the discounted amount for each item.

  • BOGO Free: If the first qualifying item is $60 & your second qualifying item is $40, the $60 item will be discounted by $24 and the $40 item will be discounted by $16, which gives a total discount of $40. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount.

  • BOGO 50% Off: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be discounted by $12 and the $40 item will be discounted by $8, which gives a total discount of $20. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount.

In-Store Returns for Online Orders

  • Online purchases may be returned at one of our store locations for an exchange or in-store credit only.

  • Refunds to the original payment method cannot be processed in-store.

  • For a refund to your original payment method, please submit your return through our online Return Portal and mail the item back to our warehouse.

  • Items must be brought to the store within 21 days of the order date and meet all applicable return policy requirements.

  • Orders paid with Afterpay, Klarna, Shop Pay or PayPal cannot be returned in-store and must be returned through our online Return Portal.

  • Restocking fees do not apply to eligible items returned in-store.

  • Purchases made at one of our store locations cannot be returned through our online return process.

To find your nearest store, click here!

International Returns

  • The online return portal is not available for international orders.

  • Customers are responsible for purchasing their own return shipping label.

  • We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Policy Enforcement Notice

We reserve the right to deny any return or refund if an item does not meet our return requirements, including items showing signs of wear, use, alterations, odors, stains, pulls, snags, tears, loose or missing stitching, damaged hardware or components, or other damage.

Damage must be reported within 7 days of delivery and before the item is mailed back. We are unable to validate damage claims that were not reported within this timeframe. Items returned with unreported damage may be mailed back to the original shipping address. Returns received outside of our return window or that otherwise do not meet our return requirements may also be mailed back to the original shipping address.

To help protect against misuse of our return policy, returns that violate these guidelines may be subject to a restocking fee of up to 20%.

We may also limit, suspend, or close accounts if we identify excessive or unusual return activity, including returning worn merchandise, repeatedly purchasing and returning large quantities, or returning incorrect, incomplete, or non-company merchandise. Customers who believe their account has been affected in error may contact our Customer Experience team for assistance.

Excessive Return Policy

American Threads reserves the right to limit or refuse service to customers that show excessive return activity, which is defined with a return rate of 70% or more or (ii) $1,000 of returns in a 6-month period. Return rate is calculated as the dollar amount of returns over the relevant period divided by the dollar amount of purchases over the same period. Customers that fall within the above criteria will be subject to a modified return policy, which may include but is not limited to, returns for store credit only, cancellation of orders, and disqualification or pause of our loyalty program benefits.

American Threads reserves the right to limit or reduce service to customers with excessive return activity.

Please note that Customer Support is available Monday through Friday, 8:00 AM–3:30 PM PST.