Shipping & Returns
Standard Shipping Costs
We ship domestic order using USPS Priority Mail for a flat rate charge of $8. Please allow 2 business days for orders to be processed, and in-stock merchandise will ship within 3 business days of purchase. Your order will usually be delivered within 5-7 business days. ‘Business days’ exclude holidays and weekends, and our shipping distribution center does not operate on weekends or holidays. As soon as your order ships, we will send you a confirmation email to the address provided with your order. We do everything we can to insure that orders are received on time. However, Threads is not liable for problems out of our control such as inclement weather, USPS lost packages, or incorrect provided addresses.
All orders over $75 in the US will not be charged shipping fees. Certain items bear a shipping surcharge based on size and/or weight, and free shipping does not apply to non-contiguous states (Hawaii & Alaska). Free shipping only applies to merchandise; taxes and gift certificates do not count toward the free shipping total.
International orders are shipped using USPS Priority Mail for a flat rate of $45.00. Expected delivery time varies between two to four weeks based on location. Tracking is provided via USPS.
For your protection, we require that the billing address match the address that is on file with the credit card issuing bank.
Changed your mind? No worries. Here’s a simple list of directions on how to return your Threads items:
- Fill out the return form that was included in your package. If you misplaced it, you can find another copy here. Please provide as much information as possible.
- Repackage your item(s) with the invoice and return form and send it to the following address:
3111 Main Street
Duluth, GA 30096
Prior to returning your items, please take a moment to review our policies.
Items must be returned within 30 days of purchase. All returned items must be unworn, unwashed merchandise with the tags attached. We have the right to refuse any refund if we believe that there is any sign of wear, alterations, odors, or damage to the fabric. Items that do not meet these criteria or will be denied. Discounted and sale items are FINAL sale. Intimates (bras, bodysuits, tights), jewelry, hair accessories, and socks cannot be returned or exchanged. These items are also FINAL sale. Items damaged or wrong items upon arrival must be claimed by the recipient in an e-mail within 7 days of delivery.
Once we have received and accepted your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. Refunds issued through PayPal typically appear between 7 to 10 business days after a return has been processed.
Items purchased online may be returned in store for exchange or store credit only. You may return at any location within 30 days. Returned items must be accompanied by original invoice and completed return form.
At this time we are unable to process exchanges. Due to limited quantity and quickly moving inventory, we cannot guarantee that the item will remain in stock by the time your return arrives to our warehouse. If you would like a different size or color, please place a new order for the item and send the original item back for a refund.
Shipping Charges on Returns
It is the responsibility of the customer to pay for shipping charges on merchandise they are returning. Original shipping charges are non-refundable.
However, if you receive merchandise that is incorrect or damaged upon arrival, we will happily cover the shipping costs. To receive a pre-paid shipping label, please email firstname.lastname@example.org and we will send you a shipping label. Print the label, place on package, and ship package back to us.