Xali Black Semi Patent

Standard Shipping Costs

We ship domestic orders using USPS First Class Mail for a flat rate charge of $8. Please allow 2 business days for orders to be processed, and in-stock merchandise will ship within 3 business days after processed. Once shipped, your order will usually be delivered within 5-7 business days. ‘Business days’ exclude holidays and weekends, and our shipping distribution center does not operate on weekends or holidays. As soon as your order ships, we will send you a confirmation email to the address provided with your order. We do everything we can to insure that orders are received on time. However, American Threads is not liable for problems out of our control such as inclement weather, USPS lost packages, incorrectly delivered packages, delayed delivery schedule, or incorrectly provided addresses.

All orders over $120 in the US will not be charged shipping fees. Certain items bear a shipping surcharge based on size and/or weight, and free shipping does not apply to non-contiguous states (Hawaii & Alaska). Free shipping only applies to merchandise; taxes and gift certificates do not count toward the free shipping total.

International Shipping

International orders are shipped using USPS Priority Mail for a flat rate of $45.00. Expected delivery time varies between two to four weeks based on location. Tracking is provided via USPS.

For your protection, we require that the billing address match the address that is on file with the credit card issuing bank.

International shipping is not currently available to countries in the UK and Europe. 

Returns

Changed your mind? No worries! Click HERE to start a return! 

RETURNS + EXCHANGE POLICY

• Items must be returned within 30 days of your order's fulfillment date. 
• All returned items must be unworn, unwashed merchandise with the tags attached.
• Limited Return Policy: LUV AJ, Gorjana, and Five and Two products are limited to a 7-day return period. For hygienic purposes, items must be in original packaging and unworn. Please email online@shopamericanthreads.com within 7 days to initiate this return. 
• Orders that were placed using Afterpay or Paypal cannot be returned in store. They must be sent back to our warehouse.
• If you return products that were contingent to receiving a discount (Ex: $20 off $100, Buy 2 Take 20% off), your applied discount becomes invalid which will be reflected in your refund.
• Damages upon arrival must be claimed through email within 7 days of delivery. All damages must be unworn, unwashed and with tags attached. 
• We have the right to refuse any refund if we believe that there is any sign of wear, alterations, odors, or damage to the fabric, and if it is outside the 30 day mark. Items that do not meet these criteria will be denied and sent back.
• Any item marked as FINAL SALE in the item description cannot be exchanged or returned. Including - but not limited to - sale items, intimates, bodysuits, accessories (select jewelry, sunglasses, belts, hats, bags), vintage items. Items purchased under final sale discount codes will not be eligible for exchange or return. Final sale items will be sent back to the customer if returned.
• Footwear: Shoes must be clean, unused, undamaged, and returned in the original shoe box, in resalable condition. Shoe boxes are not to be used as a shipping box— it must be packed inside a protective box or mailer. If shoe boxes are used as the shipping box, the item is deemed as not resalable condition and will not be refunded.

• Any returns in violation of the return policy stated above will incur an automatic chargeback of a 20% restocking fee. 

Return Processing

Once we have received and accepted your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable. Refunds issued through PayPal typically appear between 7 to 10 business days after a return has been processed.

Shipping Charges on Returns 

It is the responsibility of the customer to pay for shipping charges on merchandise they are returning. Through our return program, the cost of the label will be automatically deducted from your return refund. If you receive merchandise that is incorrect or damaged upon arrival at the fault of American Threads, we will happily cover the shipping costs. Please email online@shopamericanthreads.com for a label request in this scenario. 

In-store Returns

You can bring online returns in store for exchange or store credit only. If you would like a refund for your online return, you must go through our online return system. Items must be brought in within 30 days of the shipping date in order to be processed. Orders that were placed using Afterpay or Paypal cannot be returned in store, they must be sent back to our warehouse. Our returns + exchange policy still applies for in store returns. 

The online store cannot accept returns for in store purchases. 

Exchanges

At this time we are unable to process exchanges. Due to limited quantity and quickly moving inventory, we cannot guarantee that the item will remain in stock by the time your return arrives to our warehouse. If you would like a different size or color, please place a new order for the item and send the original item back for a refund.

Shipping Charges on Returns

The online return process will generate a shipping label on what you are returning. The cost of this label will be deducted from your refund once we process your return, upon receiving and inspecting the item(s).

BOGO Promotion Returns

When purchasing items as part of a BOGO (Buy One Get One) sale, the promotional discount is applied to the lowest priced item, then distributed to each item proportionately. If you choose to return any of the items, your refund amount will be reduced to the discounted amount for each item.

Examples:

• BOGO Free: If the first qualifying item is $60 & your second qualifying item is $40, the $60 item will be discounted by $24 and the $40 item will be discounted by $16, which gives a total discount of $40. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount.
• BOGO 50% Off: If your first qualifying item is $60 and your second qualifying item is $40, the $60 item will be discounted by $12 and the $40 item will be discounted by $8, which gives a total discount of $20. If either item is returned, the return value will be equal to the original purchase price reduced by its prorated discount. 

American Threads reserves the right to limit or reduce service to customers with excessive return activity.

Please note that customer support is available on Monday through Friday, from 7:30am - 3:30pm (PST). Orders placed on Friday will be processed the following Monday or Tuesday.