TOTE

FAQ's

What payment methods do you accept?
Credit Cards (We accept Visa, Mastercard, American Express, and Discover)

Paypal
Amazon Payments
Online Gift Certificates

I found an item that I would like to purchase but my size is not showing up.
Since our website is in real time, all available sizes are displayed online. Unfortunately, if you do not see your size then we do not have it in stock online. Please feel free to contact any of our stores or our headquarters (Duluth location) to see if an item is available. Chances are, one of our stores will have it!

I have ordered the wrong size/item by mistake. Am I able to make changes to my order?
Once your order is processed, we are unable for make changes to the order. However, you may cancel at any time and place another order.

I can’t wait for my new clothes! How can I check my order status?
We will send you a tracking number via email when your order ships. You can view on USPS to track your order all the way to your door.

Nevermind, I’d like to cancel my order. How do I cancel?
Please send an email to online@shopamericanthreads.com or call 770-545-8788 to cancel your order.

I misplaced my prepaid return form that came with my purchase. What should I do?
No problem! You can find another copy of the return form here.

What do I need to include with my return?
Your unworn, undamaged item, your original invoice, and your completed return form.

How long will it take to receive my refund after I shipped my return?
Within 7 days after we receive and accept the package.