We offer free USPS Priority Mail shipping to domestic customers on orders totaling over $75. Orders sent by Priority Mail shipping usually arrive within 5-7 days.
|USPS 1-5 lbs||$7.00||5-7 days|
|USPS 5-10 lbs||$7.00||5-7 days|
|USPS 10lbs and over||$7.00||5-7 days|
|Standard Overnight||Add $18.00 to service fee||Next Day|
Items may be purchased online and picked up in-store for no cost.
Please email customer service at firstname.lastname@example.org with your order # and items you wish to return. We will respond back with an authorization code. Please return your items within 30 days of receipt to the address below. Include your authorization code on the outside of the package.
American Threads Returns
Authorization Code _________
7045 Greatwood Trail
Alpharetta, GA 30005
All returned items must be unworn, unwashed merchandise with the tags attached. Items that do not meet these criteria or are non-returnable will be denied.
Once we have received your package, your refund will be processed within 7 business days. You will be notified via email at the email address listed on your account when your order was placed. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.
Items purchased online may NOT be returned in store. Items may only be returned by mail. This includes items purchased online with in-store pickup.
The following items are non-returnable. Credit will not be issued for the following:
• All clearance items.
• Hair accessories.
• All jewelry
• Intimates, bodysuits, tights, or socks.
• All vintage items.
It is the responsibility of the customer to pay for shipping charges on merchandise they are returning or exchanging. Original shipping charges are non-refundable.
However, if you receive merchandise that is incorrect or damaged upon arrival, we will happily refund the return shipping cost to your credit card. Please be sure to include a copy of the shipping receipt with your returned merchandise in order to be reimbursed.